Connect or Upload Calls
Integrate with your existing telephony platform via our native connectors, or upload call recordings directly. Setup takes under 30 minutes.
The Platform
The compliance platform built for the way your teams work
From first word to final score, Calyxio handles everything — real-time transcription, automated compliance checking, sentiment tracking and AI-powered insights.
How It Works
Three steps to full compliance coverage
Getting started is straightforward. Most teams are up and running within a single working day.
AI Analyses in Real Time
Calyxio transcribes, scores against your configured criteria, analyses sentiment, and flags risks — all within seconds of the call completing.
Review, Act & Improve
Managers review flagged calls, provide coaching, and track improvement over time. The AI assistant answers specific compliance questions from your transcript library.
Core Capabilities
Everything in one intelligent platform
Call Monitoring
Connect your existing telephony in minutes. Calyxio captures every call — inbound and outbound — and processes it in real time without any impact to call quality or agent experience.
Compliance Scoring
Score every call against 11 configurable criteria automatically. Map to FCA Consumer Duty, GDPR, PCI DSS, ISO 27001, and Ofcom guidelines. Create custom rules for your specific regulatory obligations.
Sentiment Analysis
Dual sentiment tracking for both agent and customer across the full call duration. Detect emotional escalation, frustration, or disengagement before it becomes a complaint.
Document Compliance
Upload contracts, policies and customer communications for automated compliance review. Get a scored report with specific risk flags mapped to the relevant regulatory clause.
Analytics Dashboard
Executive-level and team-level dashboards with real-time data. Drill into individual calls, agent cohorts, time periods, or compliance categories. Export to PDF or CSV for regulatory reports.
Integrations
Native connectors for Dialpad, Twilio, Five9 and Genesys Cloud. RESTful API and webhooks for custom integrations. Enterprise plans include dedicated integration support.
Native Integrations
Works with your existing telephony
No rip-and-replace required. Connect Calyxio to your current infrastructure in minutes.
Dialpad
Cloud business communications
Twilio
Communications API platform
Five9
Cloud contact centre
Genesys Cloud
Experience orchestration
Need a custom integration? Talk to our team →
Security & Compliance
Enterprise-grade security, by design
We hold ourselves to the same standards we help our customers achieve.
GDPR Compliant
Full compliance with UK and EU data protection regulations
ISO 27001
Information security management system certified
SOC 2 Type II
Annual third-party security and availability audit
PCI DSS
Payment card industry data security standards met
UK Data Residency
Your data stays in UK-based infrastructure by default
AES-256 Encryption
Encryption at rest and in transit for all data
See Calyxio in action
Book a personalised demonstration and we'll show you exactly how Calyxio maps to your specific regulatory requirements.