Connect or Upload Calls
Integrate with your existing telephony platform via our native connectors, or upload call recordings directly. Setup takes under 30 minutes.
The Platform
The compliance platform built for the way your teams work
From first word to final score, Calyxio handles everything — real-time transcription, automated compliance checking, sentiment tracking and AI-powered insights.
How It Works
Three steps to full compliance coverage
Getting started is straightforward. Most teams are up and running within a single working day.
AI Analyses in Real Time
Calyxio transcribes, scores against your configured criteria, analyses sentiment, and flags risks — all within seconds of the call completing.
Review, Act & Improve
Managers review flagged calls, provide coaching, and track improvement over time. The AI assistant answers specific compliance questions from your transcript library.
Core Capabilities
Everything in one intelligent platform
Call Monitoring
Connect your existing telephony in minutes. Calyxio captures every call — inbound and outbound — and processes it in real time without any impact to call quality or agent experience.
Compliance Scoring
Score every call against as many configurable criteria as your compliance programme requires. Create custom rules for any regulatory framework — no limits on the number of frameworks or criteria you can apply.
Sentiment Analysis
Dual sentiment tracking for both agent and customer across the full call duration. Detect emotional escalation, frustration, or disengagement before it becomes a complaint.
Document Compliance
Upload contracts, policies and customer communications for automated compliance review. Get a scored report with specific risk flags mapped to the relevant regulatory clause.
Analytics Dashboard
Executive-level and team-level dashboards with real-time data. Drill into individual calls, agent cohorts, time periods, or compliance categories. Export to PDF or CSV for regulatory reports.
Integrations
Native connectors for Dialpad, Twilio, Five9 and Genesys Cloud. RESTful API and webhooks for custom integrations. Enterprise plans include dedicated integration support.
AI Agent Architecture
Agents that work so your team doesn't have to
Every major function in Calyxio is driven by a specialised AI Agent. They operate autonomously in the background — ingesting regulations, scoring calls, raising alerts and generating reports without manual effort.
Regulation Ingestion Agent
Ingests and interprets regulatory documents, framework updates and policy changes. Keeps your compliance criteria current automatically.
Compliance Scoring Agent
Scores every audio interaction — near real-time during live calls for instant alerts, or as batch processing for high-volume historical analysis.
Risk & Alerting Agent
Monitors compliance trends and proactively raises alerts, assigns risk levels and triggers workflows when thresholds are breached.
Document Analysis Agent
Reviews written communications, contracts and policies. Flags specific compliance risks with clause-level precision and suggested remediations.
Insights & Reporting Agent
Aggregates data to surface coaching opportunities and risk trends. Automatically generates and delivers scheduled reports to stakeholders.
Continuous Learning
Agents improve over time through human feedback — reducing false positives and adapting to your organisation's unique compliance patterns.
Deployment Flexibility
Deploy Calyxio your way
Whether you need a fully managed cloud service or complete on-site control, Calyxio adapts to your infrastructure and data sovereignty requirements.
Multi-Tenant SaaS
Fully managed cloud service with dedicated data isolation per organisation. Fastest path to value — live within a day.
Single Tenant
Dedicated cloud environment with no shared infrastructure. For organisations requiring strict data separation.
Private Cloud
Deployed into your own cloud account (AWS, Azure or GCP). Your infrastructure, Calyxio's application layer.
On-Premise
Full deployment within your own data centre. Meets the strictest data residency and sovereignty requirements.
Native Integrations
Works with your existing telephony
No rip-and-replace required. Connect Calyxio to your current infrastructure in minutes.
Dialpad
Cloud business communications
Twilio
Communications API platform
Five9
Cloud contact centre
Genesys Cloud
Experience orchestration
Need a custom integration? Talk to our team →
Security & Compliance
Enterprise-grade security, by design
We hold ourselves to the same standards we help our customers achieve.
GDPR Compliant
Full compliance with UK and EU data protection regulations
ISO 27001 Aligned
Platform designed and built in alignment with ISO 27001 information security standards — certification in progress
SOC 2 Type II
Third-party security and availability audit — currently in progress
PCI DSS Designed
Architecture designed to support PCI DSS requirements, including automatic pause of recording when payment data is spoken
UK Data Residency
Your data stays in UK-based infrastructure by default
AES-256 Encryption
Encryption at rest and in transit for all data
See Calyxio in action
Book a personalised demonstration and we'll show you exactly how Calyxio maps to your specific regulatory requirements.