Real-time transcription
Sub-second latency transcription with 99.2%+ accuracy using state-of-the-art ASR.
Full Feature Breakdown
Every feature you need for end-to-end compliance coverage
Explore the complete Calyxio feature set — from real-time call monitoring to AI-powered compliance analytics.
Call Monitoring & Transcription
Speaker diarisation
Automatically identify and separate agent versus customer speech throughout the call.
Multi-language support
Transcribe calls in 30+ languages. Ideal for international call centres.
Recording ingestion
Upload historical call recordings in MP3, WAV, M4A, or OGG format for retrospective analysis.
Live call streaming
Stream live calls via WebSocket for real-time dashboard updates and instant alerting.
Transcript search
Full-text search across your entire transcript library by keyword, phrase, date, agent, or compliance score.
Compliance Scoring Engine
11 configurable scoring criteria
Define exactly what a compliant call looks like for your business, mapped to your regulatory requirements.
FCA Consumer Duty mapping
Pre-built scoring templates mapped to FCA Consumer Duty outcomes for financial services.
GDPR compliance checks
Automatic detection of consent, data handling, and disclosure obligations during calls.
PCI DSS audio masking
Automatically pause recording and transcription when payment card data is spoken.
Ofcom monitoring
Monitor for Ofcom compliance triggers in outbound sales and marketing calls.
Custom rule builder
Build your own compliance rules using a no-code interface. Set triggers by keyword, phrase pattern, or absence of required disclosure.
Real-time flag & alert
Instant alerts to supervisors when a call breaches a compliance threshold — while the call is still live.
Weighted scoring
Assign different weights to different criteria to reflect relative importance within your compliance framework.
Sentiment Analysis
Dual-channel sentiment tracking
Independent sentiment tracking for both agent and customer across the full duration of the call.
Emotion detection
Identify frustration, anxiety, confusion, satisfaction and delight from tone and language patterns.
Escalation prediction
AI model predicts the probability of a call escalating to a complaint based on early sentiment signals.
Sentiment timeline
View sentiment plotted across the call timeline to pinpoint exactly when and where things changed.
Aggregate sentiment reports
Track team-level and individual agent sentiment trends over time to identify systemic issues.
Vulnerable customer detection
Identify potential vulnerability indicators in customer speech to trigger appropriate support workflows.
Document Compliance
Multi-format document ingestion
Upload PDFs, Word documents, emails, and plain text files for automated compliance review.
GDPR document check
Review contracts and privacy notices against GDPR requirements with specific clause-level flags.
FCA document review
Check financial promotions, customer communications and policy documents against FCA standards.
ISO 27001 assessment
Review information security policies and procedures against ISO 27001 controls.
Risk-scored report
Receive a detailed report with a headline risk score and itemised findings for each regulatory concern.
Redline suggestions
AI-generated suggested rewrites for non-compliant clauses and language.
Analytics & Reporting
Executive dashboard
High-level KPIs for senior leadership: overall compliance rate, trend direction, top risk areas.
Team analytics
Drill into performance by team, department, or business unit with full comparative data.
Individual agent scorecard
Per-agent compliance scores, sentiment performance, and call quality metrics.
Predictive risk analytics
AI-powered forecasting identifies teams or agents likely to become compliance risks before violations occur.
Regulatory reporting export
Generate FCA, GDPR, or custom reports in PDF format ready for submission or internal audit.
Scheduled reports
Automate weekly or monthly reports delivered directly to stakeholder inboxes.
API data export
Access all analytics data programmatically via the Calyxio API for integration with BI tools like Tableau or Power BI.
Agent Performance Management
Agent self-service portal
Agents can review their own call transcripts, compliance scores, and feedback in a dedicated portal.
Manager review workflow
Managers can annotate calls, add coaching notes, and mark calls for follow-up action.
Coaching workflow
Structured coaching workflow with action tracking and improvement monitoring over time.
Leaderboard
Optional team leaderboard to foster healthy compliance performance competition.
Role-based access
Three permission tiers: Admin (full access), Manager (team-level), Agent (own calls only).
Audit trail
Full immutable audit log of all actions taken within the platform for regulatory purposes.
Integrations & APIs
Dialpad native connector
Bi-directional integration with Dialpad — calls stream automatically, no manual export required.
Twilio integration
Connect Twilio Programmable Voice using our pre-built connector or the Twilio Marketplace listing.
Five9 integration
Native Five9 connector for enterprise contact centres using the Five9 cloud platform.
Genesys Cloud integration
Full integration with Genesys Cloud CX including automatic call routing metadata capture.
RESTful API
Comprehensive API for programmatic access to all platform features, transcripts, and analytics data.
Webhook support
Real-time webhooks for compliance events — integrate with your CRM, ticketing, or alerting systems.
SSO / SAML 2.0
Single sign-on support for enterprise identity providers including Okta, Azure AD, and Google Workspace.
AI Assistant
RAG-powered chat assistant
Ask natural language questions across your entire transcript library. "Show me all calls where PCI data was mentioned last month."
Compliance Q&A
Ask the assistant to explain any compliance score, identify the specific part of the call that triggered a flag, or summarise key risks.
Trend interrogation
Ask data questions like "Which agents improved the most this quarter?" and receive instant, data-backed answers.
Document Q&A
Ask questions about specific documents uploaded for compliance review. Get clause-level answers with references.
Suggested actions
The AI proactively surfaces recommended coaching actions, policy updates, or risk mitigations based on current data.
Plan Comparison
Compare features across plans
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Real-time transcription | |||
| Compliance scoring (11 criteria) | |||
| Basic analytics dashboard | |||
| Email support | |||
| Integrations | 1 | All | All + custom |
| Monthly call volume | 500 | 2,500 | Unlimited |
| Agents | 5 | 25 | Unlimited |
| Sentiment analysis | |||
| Document compliance | 10/month | Unlimited | |
| Custom compliance rules | |||
| Predictive analytics | |||
| AI Assistant | |||
| API access | |||
| Dedicated success manager | |||
| On-premise option | |||
| SLA guarantee | |||
| Priority support |
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